Contact support
Contact Education Host Ltd at nick@educationhost.co.uk for app problems or privacy enquiries. Our postal address is 15 Penrice Road, Droitwich, WR9 8NS, United Kingdom.
Include your school name, app version, iOS or iPadOS version, the time of the problem and any request ID shown. Do not send passwords, sign-in tokens, medical details or screenshots containing other staff's personal information.
School access and sign-in
Your school must use Cover Manager. Ask the school office or IT team for the school code and access to your existing school Microsoft account. The app cannot create an account or grant roles.
If a code or sign-in fails, check the code with your school and confirm you are using the right school account. An internet connection is required.
Requests, decisions and cover
For an incorrect absence record, a decision, missing approval access or cover allocation, contact your school office or cover manager. School staff control those records and decisions; app support cannot approve an absence on your behalf.
The app supports iPhone and iPad with iOS or iPadOS 17 or later. Duties, reports, school configuration and manual allocation without a suggestion remain in the web platform.
Account and data requests
Ask your school to correct or delete staff records, remove account access or explain retention. Signing out clears local credentials but does not erase school records. Contact Education Host for help with central sign-in records or routing a privacy enquiry.